FAQ

Q. WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

Q. HOW SECURE IS MY ONLINE ORDER?
When you purchase online with your credit card, all your information is entered into a secure SSL webpage. Your information is then SSL encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.

Q. HOW CAN I CHANGE OR CANCEL MY ORDER?
We reserve the right, at any time after receipt of the order, to accept or decline the order, or any part thereof, at our sole discretion, even after the customer has received an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original payment method.

Any cancellations made after an order has been placed will be subject to a $0.50 cancellation fee, regardless of the time the order was placed (even if it's just a second later), as the merchant processor/credit card charges us a fee for cancellations.

Please note that any order already packed or shipped cannot be cancelled.

Q. WHEN WILL MY ORDER ARRIVE?
Delivery time is based on the shipping option you choose. Once your order has been shipped, we will email you your tracking information the next day, as tracking information is usually available 24 hours after your order has been shipped. We are not responsible for delays caused by your country's customs department.

Q. CAN I USE MULTIPLE DISCOUNT CODES IN ONE ORDER?
Promotional and discount codes cannot be used in conjunction with other promotions and discounts unless otherwise stated.

Q. DO I NEED TO HAVE AN ACCOUNT TO ORDER?
No, you can also place an order as a guest. But there are some advantages if you have an account with us:

Fast payment process
Easily view your order status and order history
Receive updates detailing our new releases and special promotions