Shipping Policy

WHY IS MY ORDER SHIPPED IN DIFFERENT PACKAGES?

If you have an order for multiple items, each item may be shipped from a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and out of stock, we may ship your items at different times, in different packages, to avoid delays and get your order to you as quickly as possible!

WHEN WILL I RECEIVE MY ORDER?

Orders are shipped directly from one of our many domestic and international warehouses and they will do everything possible to get your order to you as quickly as possible! Due to the popularity of our offers, please allow approximately 1-5 weeks for your order to arrive in the United States (varies by product). Other countries may take approximately 1-6 weeks (varies by product) due to travel distances and customs. Please note that due to the extreme popularity of our offers, these are estimates only.

What happens if my order gets stuck or lost in the mail?

All our orders are sent with insured shipping and handling. If an order gets stuck in customs, returned, or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, since packages are insured, we will send you a new package with faster shipping and full tracking, if possible. Please see our refund and return policy to see when these may apply to shipping situations.

WILL I HAVE TO PAY CUSTOMS DUTIES AND TAXES?

The prices displayed on our site are in USD, excluding taxes, which means you may be required to pay duties and taxes once you receive your order. Import taxes, duties, and associated customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these fees and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by your country's customs department. For more details on fees, please contact your local customs office.